This online event explored the critical intersection of empathic communication, bias reduction, and person-centered care delivery in healthcare settings. Attendees earned 1.5 qualified education credits while gaining practical strategies for identifying and addressing bias in their organizations.
Learning Objectives
1. Identify how empathic communication assists in reducing bias. Learn the fundamental connection between empathy, active listening, and creating an inclusive care environment where bias has less opportunity to take root.
2. Demonstrate the use of empathic communication. Practice specific communication techniques that foster understanding, build trust, and validate patient experiences across diverse populations.
3. Explain what system or structural changes are necessary to reduce bias. Understand how organizational policies, workflows, training programs, and accountability mechanisms must evolve to support bias-free, person-centered care.
Featured Faculty
James Kinsey, FPCC, PLCC served as the faculty member for this important program. As Director of Content and Engagement Strategies at Planetree International, Jim brings extensive experience in person-centered care, empathic communication, and healthcare quality improvement.
Jim Kinsey is recognized as a national leader in advancing person-centered care philosophies and practices. His work at Planetree International has helped healthcare organizations around the world transform their cultures to prioritize the human experience of care — for patients, families, and care teams alike.
Event Details
Date: Tuesday, January 31, 2023
Time: 5:30 PM – 7:00 PM EST
Format: Online webinar
ACHE Credits: 1.5 Qualified Education Credits
Why This Topic Matters
Healthcare leaders have a profound responsibility to ensure that every patient receives equitable, respectful, and dignified care. However, implicit bias — unconscious attitudes and stereotypes that affect our understanding, actions, and decisions — can undermine even the best intentions.
This webinar equipped participants with evidence-based approaches to recognize bias, develop empathic communication skills, and champion system-level changes that embed equity and person-centeredness into organizational DNA. By addressing bias at both the individual and structural levels, healthcare leaders can create environments where all patients feel valued and receive the highest quality care.
The session provided actionable insights for leaders seeking to advance diversity, equity, and inclusion initiatives while simultaneously improving patient experience, safety, and outcomes across their organizations.